Terms & Conditions of One World Adventures Pty. Ltd.
We are One World Adventures, a company registered in Australia, ACN 639756853.
These terms and conditions are your contract with us for the provision of any Holiday Services you book with us.
In this document, "you" and "your" include the lead-named person on the confirmation invoice (who must be at least 18 years old at the time of booking) and all persons on whose behalf you make a booking.
These are the agreed terms.
|"Holiday"||means any adventure/holiday/event/activity constituted in the services we offer.|
|"Holiday Services"||means our service in providing a Holiday.|
The contract between us
One World Adventures Pty Ltd Holiday Services vary. Whatever service you choose, the terms of this contract will apply unless we indicate otherwise.
The contract between us comes into existence when we send our confirmation invoice to you. You will have undertaken to pay for your booking and we will have undertaken to provide you with the Holiday we describe in the brochure / on our website.
If we are unable to accept your booking, we will of course return your payment to you immediately.
Your authority to book for others
What is included in the price of a One World Adventures Pty Ltd Holiday?
What is NOT included?
When you make your booking, we shall ask you for a deposit of 350 cost unless stipulated by One World Adventures Pty Ltd. Deposits are non-refundable, except as mentioned below, but can be transferred to another One World Adventures Pty Ltd Holiday. The balance of the price must be paid at least 30 days before your departure date. If the balance is not paid on time, we shall cancel your travel arrangements and retain your deposit.
Any booking made less than 30 days prior to the departure date must be accompanied by full payment at the time of making the booking.
Any special requests relating to your travel arrangements must be sent to us at the time of booking in writing. While we try to meet your reasonable requests, we do not guarantee that they will be fulfilled. If we are able to confirm a special request, we will do so by confirming in writing to you at least [6 weeks] before your departure date.
Minimum participants required for the Holiday
Changing your booking
We will always do our best to help you with any change to your booking. However, we give no guarantee that we shall succeed. If you require any change, you must tell us by email or in writing. A change will be subject to an administration charge of $ 200 AUD plus any costs we incur in making the change for you. Please note that costs are likely to be higher, the closer you are to the departure date. Most travel arrangements cannot be changed once a reservation has been made. (this has been suspended to further notice and you can move your trip to any One World Adventures pty ltd holiday within 21 days of departure date)
Transferring your booking
If you would like to transfer your booking from one person to another, the following terms apply:
Cancellation by you
Note: Travel insurance is mandatory for all our travellers and must be taken out at time off booking.
If we cancel your Holiday or make changes
Because we make travel arrangements far in advance, we sometimes have to change an arrangement and occasionally even cancel a Holiday. If that happens the following terms apply
We will always inform you as soon as possible about any change. If that happens you may:
- accept the change; or
- accept our offer of alternative travel arrangements of a comparable standard, or
- cancel your booking, whereupon we will give you a full refund of all money paid.
We will not compensate you for minor changes outside our control. Examples are changes to flight times, aircraft type, or different carriers.
Provided your final payment has been made we will cancel your travel arrangement only in circumstances where we have no choice but to do so.
Cancellation due to Force Majeure 30 days before the trip commences- if a trip is canceled due to Force Majeure we can offer you.
(a) 100% credit of monies paid for your trip or
(b) a refund minus the unrecoverable cost
If the cancellation due to a Force Majeure event occurs after a trip has commenced, we can offer you a refund, minus the unrecoverable cost of the days that remain on your trip.
In such circumstances, there will be no claim for damages by either party against the other and we are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or other health emergencies; flood; windstorm or other extreme weather events; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue. If a trip is under commencement and a Force Majeure event occurs making it unviable to continue, One World Adventures Pty Ltd will make their best efforts to help you get out of the country at a cost to you.
If you have a complaint
Your point of contact during the Holiday will be:
If you have a problem during your Holiday, it is most important that you immediately inform the relevant provider as well as our representative. If you complain only after you have returned home, we will not be able to investigate the problem - for your benefit and ours. If that happens, you may lose your right to compensation.
If you feel our representative has not resolved your problem please write to us within 14 days of your return giving us the full details of your Holiday and concise details of the complaint and any subsequent history.
Limitations on our liability
We want you to enjoy a perfect holiday with One World Adventures Pty Ltd. We shall do our best to make this experience special for you. Nonetheless, we must make clear the limitations in the law.
If we fail to provide the Holiday set out on our website or in our brochure and to which these terms apply, we will pay you appropriate compensation. We are not liable if any failure is due to:
- your own carelessness or negligence in any aspect of your behaviour whilst on Holiday.
- medical emergencies.
- laws, culture, and standards of service and behaviour in any country we may visit.
- changes we reasonably make to an itinerary or to accommodation or any other aspect of the management of your booking.
- some third party unconnected with the provision of travel arrangements where we could not reasonably have foreseen or avoided those circumstances.
- any other unusual and unforeseeable circumstances beyond our control.
- a specific event or series of events that we or our contractors or providers could not reasonably have foreseen or prevented.
We and you are subject to international conventions when they apply. This may limit the amount of a claim you may make, against us or anyone else.
The services and features included in your booking are those specified in our website. If you choose to buy other goods or services during your holiday, those are not part of our service, even if our representative helps you to buy or arrange them. Accordingly, we are not liable to you for any happening in connection with that service or goods.
Travel insurance is mandatory for all our travellers and must be taken out at the time of booking. Your travel insurance must provide cover against adventure activities, personal accident, death, medical expenses, and emergency repatriation with a recommended minimum coverage of US $200,000 for each category of cover. We also recommend it covers cancellation, curtailment, personal liability and loss of luggage, and personal effects. You alone are wholly responsible for arranging your insurance. The period of cover should start no later than the date you make your booking with us. You must provide your travel insurance policy number and the insurance company’s 24 hr Emergency contact number on the first day of your trip; You will not be able to join the trip without this. If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number, and emergency contact number with you, rather than the bank's name and credit card details.
Passport, visa, and immigration requirements
It is extremely important that you obtain and carefully check the travel and immigration documents required for each country you visit. You alone are responsible for obtaining the required travel documents for your party. We do not accept responsibility for any delay or problem which may occur in this connection. If we have local representation at the time of any such problem, we will assist you as far as reasonably possible to resolve it. However, for the benefit of other people on that holiday, it will not be possible to delay or change travel arrangements or events which will affect others in the tour group.
Help we need from you.
Your information pack will provide details about your chosen Holiday, but the following are contractual matters:
Terms and conditions of third-party providers
Many of the services we provide, including options which may occur from time to time during your Holiday, are provided by third parties and not directly by us. Each has its own terms and conditions. Whilst the law provides that we are liable to you in the round, for any failure connected with such a provider, our obligations do not cover every contractual term.
Accordingly, instances may arise where you have no redress, for example, in the purchase of locally produced goods. If our representative warns you of a possible problem, for example, related to food, and you choose not to take that advice, then we are not liable for any problem which may arise.
|It shall be deemed to have been delivered:|
|If delivered by hand: on the day of delivery;|
|if sent by post to the correct address: within 72 hours of posting;|
|If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender. Take care before agreeing to accept service by e-mail. It may be convenient, but the parties could miss or accidentally delete the message.|
The validity, construction, and performance of this agreement shall be governed by the laws of Australia and in the State of New South Wales and the parties agree that any dispute arising from it shall be litigated only in the country of Australia and the State of New South Wales.
Age & Health requirements
One World Adventures Pty Ltd is a travel company for people aged 30-49. Exemptions will be made for partners or friend's your booking within 8 years of the 30-49 providing the primary guest is within the range. When booking, ensure the qualifying person is listed first then add the second after that.
Some of our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation. We can provide details on mandatory health requirements; However, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.
Testing & Vaccination Policy
We have introduced safety measures that apply on all of our trips, You will need to show either Proof of COVID-19 Vaccination or Proof of negative COVID-19 Test conducted no more than 72 hours before day 1 of your trip or Proof of recovery documentation. You will need to show either to your tour leader at the group meeting.